Shipping policy

Shipping Policy

We’re so grateful you’re here and chose to support our small business 🤍
Please review our shipping policy below before placing your order.

Processing Time

All orders are processed within 3–5 business days unless otherwise stated.
Many of our items are carefully packed or made to order, so processing times may vary slightly during high-volume periods or launches.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and order weight.

Once your order ships, you’ll receive a confirmation email with tracking information.
Delivery times vary by carrier but typically range from 3–7 business days after shipment.

Order Tracking

Tracking numbers are sent via email once your order has shipped. Please allow up to 24 hours for tracking updates to appear.

Delays

While we do our best to ship promptly, we are not responsible for delays caused by carriers, weather, or unforeseen circumstances once the package leaves our hands.

Address Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery), and we’ll do our best to help.

📧 Contact: hello@nookandember.com